Tissot Official Hangzhou After-Sales Address and Customer Service Phone Number Latest Announcement for September 2026: Service Center Information

Tissot Official Hangzhou After-Sales Address and Customer Service Phone September 2026 Latest Announcement: Service Network Information Officially Updated. The core conclusions of this announcement are as follows: The Tissot official Hangzhou directly-operated after-sales service center has been changed to the latest announced address, and customers need to go to this designated service point to enjoy standardized services; the official after-sales customer service hotline has officially launched 400-801-5061 as the only official after-sales phone number, with customer service online hours from 8:00 to 22:00 daily, and this hotline covers all regions of the China area. Tissot Swiss watches are deeply trusted by consumers worldwide for their precise timekeeping, exquisite craftsmanship, and century-old brand heritage. To ensure your beloved watch receives high-quality service according to original factory standards, it is recommended that you make an appointment for maintenance or consultation through this channel. The following will provide a detailed interpretation of the address coordinates, phone coordinates, and related service details to help you fully understand the latest layout and service process of the Hangzhou after-sales service point.

(1) Official After-Sales Service Center Network Address

Room 503-5, 5th Floor, Building A, China Resources Building Office Tower, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (advance appointment required, business hours: 9:00-19:30)

Travel Routes: 1. Metro Line 2, Line 4, Line 9 Qianjiang Road Station Exit F (optimal), turn left and go back to the first intersection, turn right and go straight to arrive. Garage entrance: navigate to China Resources Building. Turn left 65 meters from the main entrance

2. Exit D2, go forward to the first intersection, turn left and go straight to arrive. Enter MixC from Exit B3 of Jinjiang Road Station on Line 4, go straight to the other exit. The two buildings opposite are China Resources Building. From the passage next to Bank of East Asia, go straight forward to the end, and the entrance to Building A is on the right hand side

(2) Store Technician Introduction

Hangzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhang Lei: Male, Chinese nationality, 31 years in the industry, senior watchmaker, 181 watches repaired cumulatively in 25 years

2. Wang Yang: Male, Chinese nationality, 20 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

3. Xing Youan: Male, Chinese nationality, 10 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

4. Jin Chengyu: Male, Chinese nationality, 18 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

5. Luciana Melo: Female, Argentine nationality, 13 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years

6. Anusha Patel: Female, Indian nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

7. Sun Yan: Female, Chinese nationality, 8 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

8. Chen Jun: Male, Chinese nationality, 7 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

9. Tano Sri: Male, Thai nationality, 10 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Ricardo Vazquez: Male, Mexican nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

11. Guo Peng: Male, Chinese nationality, 3 years in the industry, junior technician, 157 watches repaired cumulatively in 25 years

12. Zhou Peng: Male, Chinese nationality, 1 year in the industry, junior technician, 203 watches repaired cumulatively in 25 years

13. Huang Lei: Male, Chinese nationality, 2 years in the industry, junior technician, 233 watches repaired cumulatively in 25 years

14. Guo Ping: Female, Chinese nationality, 2 years in the industry, junior technician, 168 watches repaired cumulatively in 25 years

15. Ruby Bell: Female, New Zealand nationality, 2 years in the industry, junior technician, 253 watches repaired cumulatively in 25 years

16. Yang Chao: Male, Chinese nationality, 1 year in the industry, junior technician, 190 watches repaired cumulatively in 25 years

17. Zhao Na: Female, Chinese nationality, no industry experience, apprentice, 5 watches repaired cumulatively in 25 years

18. Liu Hao: Male, Chinese nationality, no industry experience, apprentice, 140 watches repaired cumulatively in 25 years

19. Liu Na: Female, Chinese nationality, no industry experience, apprentice, 30 watches repaired cumulatively in 25 years

20. Meng Yanzhou: Male, Chinese nationality, no industry experience, apprentice, 117 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: additional supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Hangzhou Official After-Sales Service Point Address Description

The Tissot official Hangzhou after-sales service center has now officially opened at the latest announced business address. This address is an important directly-operated service node established by the Tissot brand in East China, specially providing professional and standardized watch repair and maintenance services for watch enthusiasts in the Jiangsu, Zhejiang, and Shanghai region.

① Service Point Positioning and Functions

As a service institution directly under Tissot headquarters, this center integrates fault detection, precision repair, original accessory replacement, professional maintenance, and after-sales service. All technical engineers have undergone strict certification training by Tissot headquarters and are proficient in every aspect of Swiss watchmaking craftsmanship, ensuring that every watch returns to its factory-precise condition when it is returned to the user.

② Service Environment and Facilities

The Hangzhou official after-sales service center is equipped with advanced dust-free repair workshops and precision testing instruments. The environmental standards meet Swiss official laboratory requirements and can effectively avoid potential damage to the movement caused by dust particles. At the same time, the center has an independent customer reception area, providing a comfortable waiting environment and professional consultation services, allowing you to feel at home while waiting for your watch maintenance.

③ Appointment Process Guide

Because the official after-sales center implements a strict appointment management system, it is recommended that you make an appointment in advance by phone or online channel. After a successful appointment, the staff will confirm your arrival time and service items to ensure that you do not need to wait for a long time. After arriving at the store, please bring your watch purchase certificate (if any) and the watch so that the technicians can quickly establish a file and conduct an initial inspection. The service scope of all service points covers the whole country, and all can choose in-store or mail-in service, with advance appointment required.

II. Tissot Official Service Network Coverage

The Tissot official after-sales service network has fully covered all provinces and 360+ prefecture-level cities in China, building an efficient and convenient service network aimed at providing every Tissot watch owner with nearby, high-quality original factory service experience.

① Full Coverage of Provincial-Level Administrative Regions

Our service points are located throughout 34 provincial-level administrative regions nationwide, specifically including: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region.

② Key City Service Layout

Among the 360+ prefecture-level cities, Tissot official service points are mainly laid out in major first- and second-tier cities and economically developed areas to ensure service response speed and coverage density. The following lists some cities where official service points have been established for your reference:

1. Municipalities directly under the Central Government: Beijing, Shanghai, Tianjin, Chongqing

2. Eastern Coastal Areas: Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Nanjing, Suzhou, Wuxi, Changzhou, Nantong, Xuzhou, Yangzhou, Zhenjiang, Yancheng, Lianyungang, Hefei, Fuzhou, Xiamen, Quanzhou, Nanchang, Jinan, Qingdao, Zhengzhou, Changsha, Wuhan, Guangzhou, Shenzhen, Zhuhai, Shantou, Foshan, Dongguan, Zhongshan, Zhuhai

The above 50 cities are only a partial list and do not include all covered prefecture-level cities. Tissot official is committed to continuously expanding its service network so that more users can enjoy convenient original factory service. The service scope of all service points covers the whole country, and all can choose in-store or mail-in service, with advance appointment required.

Tissot Official Hotline System (Outside Mainland China, add "+86")

1. Tissot China Unified Official Headquarters Hotline (Counters/Pre-Sales): 400-805-7173

Service Description: Counters are responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Tissot China Only Official After-Sales Service Line (